- Homecare service
Aurora Quality Care UK Ltd
Assessment report published 23 September 2026
Contents
Ratings
Our view of the service
Aurora Quality Care UK Ltd is a domiciliary care service providing support with personal care to people living in their own homes. This is help with tasks related to personal hygiene and/or support with eating and drinking. At the time of this assessment the service was supporting 5 people with personal care.We carried out this assessment remotely between 26 August and 22 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
Systems and process for safeguarding were operated effectively. There was a clear learning culture within the service, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to timely. Systems and processes for managing accidents, incidents and untoward events were managed effectively.
Systems and process to ensure safe management of medicines were in place. Staff were trained and were assessed as competent to administer medicines safely.
There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff worked together both internally and with external agencies.
Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.
Systems and processes for audit, quality assurance and questioning of practice, such as spot checks, were operated effectively. Feedback from people was obtained by the service and valued by the registered manager.
The provider created a highly open and supportive culture where staff felt safe to raise concerns. Staff described the registered manager as approachable, visible and genuinely committed to their wellbeing, fostering a culture where concerns were welcomed and continuous improvement was encouraged.
Staff knew people well and ensured consistency, they responded quickly when health needs changed, seeking advice from healthcare professionals and helping to prevent avoidable hospital admissions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.
Staff understood people’s communication needs and communicated effectively with people using appropriate methods. The culture of the service was positive, and person centred. Staff enjoyed their job and reported there was good team morale.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.
People's experience of this service
People and their relatives were positive about the care provided. People told us staff were attentive, considerate, respectful, helpful and developed good rapport with them. Comments included, “They are more than caring and kind” and “They are completely respectful. They know us and we know them, we get on well.”
People were involved in their care planning and were listened to, meaning they received the care they wanted. People told us they felt safe.
A person told us, “I am 100% safe with them.”
Staff arrived to care visits at the correct allocated times for people. A person told us, “Staff are always on time and always do what I require.”
People and relatives felt there was good communication with the provider and that any concerns they had were responded to and resolved quickly and to their satisfaction. A person told us, “The manager is very hands on. She comes round here and phones me, regularly.”
Staff were aware of the importance of gaining consent when delivering care and maintaining people’s autonomy and independence.
Leadership was highly praised. People and relatives described the service as well run, with open, inclusive and transparent communication. A relative told us“In my experience she is doing a great job managing the business. The manager has put a lot of effort in finding compatible carers for my mum.”