- GP practice
Woodlands Primary Care
Assessment report published 2 November 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 September and 8 October 2026. We carried out remote clinical searches on the practice’s clinical record system on 29 September 2026. We carried out a site visit on 8 October 2026.
Woodlands Primary Care is a GP practice and delivers service to approximately 11,500 under a contract held with NHS England. Woodlands Primary Care is located at 146 Halfway Street, Sidcup, DA15 8DF.
The National General Practice Profiles states that the ethnic make-up of the practice area is 84% White, 4% Black, 6.7% Asian, 3.3% Mixed and 1.9% Other.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. Where they did not have capacity staff involved appropriate people in making best interest decisions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People were involved in planning their care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how regular email updates were provided by the practice to its members; however, did report that there was no online booking facility available.
We reviewed comments from patients who contacted CQC about their experience with the practice within the past 12 months and patients who had left online reviews. There were mixed reviews regarding the ease of contacting the practice and the availability of appointments, with some patients describing challenges and others reporting positive experiences.
The National GP Patient Survey 2026 showed satisfaction to be above the national average when patients were asked about their overall experience of the practice (83% compared to a local average of 76% and a national average of 77%).