- GP practice
Lingfield Surgery
Report from 12 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 1 April to 3 April 2025. Lingfield Surgery is a GP practice and delivers services to 11,300 patients under a contract held with NHS England.
We conducted this inspection to follow up on concerns identified at our previous inspection where we rated the Safe key question as requires improvement. Since the last inspection, the practice had made improvements and is no longer in breach of Regulation 12 Safe Care and Treatment.
The National General Practice Profiles states that the ethnic make-up of the practice area is 94% White and 6% Asian, Black, or originating from mixed or other ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8 decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Staff had the right skills, qualifications, and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who was independent from the practice and represented the views of people using the service. Feedback from the PPG highlighted they were listened to, valued, and had seen positive changes to improve patient experiences. For example, there had been a number of complaints regarding the seating in the waiting area. The PPG were involved in helping with the selection of new chairs purchased.