- GP practice
Caythorpe & Ancaster Medical Practice
Report from 9 April 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 30 April 2025- 7 May 2025.
Caythorpe and Ancaster Medical Practice is a GP practice and delivers services to 10082 people. This assessment considered the demographics of the people using the practice, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The practice had an excellent learning culture and staff could raise concerns openly. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of the people. There was an appropriate mix of staff, with the right skills, qualifications and experience. Medicines were well managed by staff.
The practice was passionate about ensuring people were involved in their care. The practice provided excellent service, based on evidence and current guidance. Staff worked well with stakeholders to ensure continuity of care for people. Staff took a holistic approach to ensure people were involved when a patient lacked capacity.
The practice prioritised high quality person-centred care. People were treated with kindness and compassion. Staff treated people as individuals. People were given appropriate choice in their care and treatment. The practice valued staff and supported their wellbeing.
The practice provided information that people could understand. People knew how to give feedback and the practice used this to learn and develop from. The practice was easy to access. People received fair and equal care and treatment.
Leaders and staff had a shared vision and positive culture based on continual improvement. Leaders were visible, knowledgeable and supportive. The practice was passionate about outcomes for people and this was a priority for leaders. Leaders worked with the local community to deliver outstanding care and support. The practice had a good awareness of the population’s needs and sought ways to enhance people’s experience. Developing new ways of working was important to the practice and they were keen for this to be utilised by other local practices.
People's experience of this service
People were overall very positive about the quality of their care and treatment. Recent survey results, including the National GP Patient Survey and the practices’ own in house survey, showed people were very satisfied with the level of care and service they received from the practice. There was an active Patient Participation Group (PPG) who represented the views of people using the service. The practice sought ways to engage with the local community to showcase their services and gather people’s feedback.