Newbury Street Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the practice involved people and treated them with compassion, kindness, dignity and respect. The practice promoted the wellbeing of their staff and supported and enabled them to deliver person centred care.

At our last inspection, we rated this key question as good. However, the quality statement relating to 'Workforce wellbeing and enablement' had previously been reported as a concern when we inspected in 2023 under a different inspection methodology. At this inspection, the rating remains the same, improvements have been made and this quality statement has been rescored.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The practice cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff highlighted leaders within the practice had always promoted their wellbeing and provided support, however in recent times this support had increased and there was now a new energy and commitment to staff wellbeing. This included new ideas and a different impetus following the arrival of a new practice manager.

As part of the commitment to wellbeing, we saw in March 2026, there was an in-house session for all staff which focused on staff wellbeing and resilience. This session discussed wellbeing in terms of individual and collective wellbeing, contributing factors and the recent staff survey results and resulting actions. Staff told us they found this session and the newly implemented commitment to wellbeing a great success.

We received numerous examples of staff feedback which detailed how they had been supported at work. We saw team building days and social events were established within the practice.

Staff told us the last few years had been a challenge but throughout the challenges they felt supported and provided examples of how leaders had checked in on their wellbeing. Staff reported feeling listened to and we saw how leaders acted upon feedback.

Staff shared there was a high level of training opportunities for staff. Staff told us they were encouraged to expand their roles and achieve career progression.

Staff commented the improvements within wellbeing had made a positive impact on the care they provide to patients, this was reflected in recent patient feedback which was positive and highlighted improvements.