Botesdale Health Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.
Staff focussed on identifying risks to people’s health, for example, they carried out new patient checks as well as routine NHS health checks on eligible patients.
Both the PPG and the practice had put on outreach events such as Wellbeing Walks, Singing for all and Wellbeing art courses for mental wellbeing. Staff supported national priorities and initiatives to improve population health, including weight management services.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.
The service met national targets for the uptake of childhood immunisations. The service had performed better than national standards for breast and bowel screening uptake with 84.2% uptake for breast screening (national average 70.4%) and 81.9% for bowel screening (national average 71.8%). The service had an effective system for recalling people who did not attend, using reminder messages to encourage them to rebook appointments.
Antibiotic prescribing was higher than average; however, the service had taken clear and proactive steps to address this. They had arranged training sessions with external stakeholders to support improvements, with a further session already scheduled. The service had also completed targeted audits focusing on specific areas of antibiotic prescribing, using the findings to inform actions and improve future outcomes.
 

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.