The Avenue Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to patients’ health, including those in the last 12 months of their lives, patients at risk of developing a long-term condition and those with caring responsibilities.

Staff supported national priorities and initiatives to improve population health, including programmes to assist with tackling obesity and managing diabetes.

Staff at The Avenue Medical Centre made effective use of a Focused Care practitioner to ensure people were signposted to appropriate services and received additional support tailored to their individual needs. They had provided support to patients with housing issues and helped people in need access local food banks.

The Avenue Medical Centre routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The practice had been unable to meet national targets for childhood immunisations and cervical screening, largely stemming from local attitudes and health beliefs regarding the screening process, this was despite a concerted education effort from practice staff, Including making more appointments available with extended opening hours and promoting immunisations both in the practice and alongside community services they work with.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.