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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare.

Reasons for our judgement

The patients we spoke with were very satisfied with the care they received. One patient said their experience had "Been nothing but positive." Another patient told us they were "Very impressed with (the consultant)." Patients were asked to complete a registration form. This was confirmed by what we saw and what patients told us. Patients were referred for diagnostic procedures such as x-ray or magnetic resonance imaging (MRI). Patients were referred for treatment to the physiotherapist or podiatrist if appropriate. This was confirmed by two of the patients we spoke with. A trained first aider was onsite; in a medical emergency, we were told staff would call 999. This meant suitable arrangements were in place to manage emergency situations.

We reviewed a sample of two patient records. We saw the consultant had recorded the details of the consultation and treatment options in the patients' medical records. We were told the patients' GPs were sent a discharge letter at the end of treatment unless the patient did not give their consent for the information to be shared. This meant patients’ needs were assessed and care and treatment was planned and delivered accordingly.