Norton Canes Health Centre Also known as Dr W Nilar and Partner

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service provided tailored support for specific vulnerable groups in the community and were a NHS Veteran Friendly practice. A designated GP was specially trained to understand military medical histories, providing targeted care, priority treatment, and referrals for ex-forces personnel and their families.

The practice utilised a social prescriber through their Primary Care Network (PCN). They helped to support patients with managing their health and wellbeing and signposted them to a range of support services and activities. A social prescribing audit of referrals to the service and outcomes was shared with us. This detailed the range of support offered to 68 patients from April 2025 to March 2026. Support included advice with finance, social befriending, mental health, bereavement, carer support and long-term conditions.

The service had a range of health information displayed in the practice and on their website.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service had exceeded the World Health Organisation (WHO) target of 95% in all 5 childhood immunisation indicators. They told us they had achieved this through knowing their patients well and having effective arrangements in place for promoting uptake and following up parents of children who failed to attend their booked appointments.

However, the service performed below expectation in relation to some cancer screening programmes. The service was marginally under the 80% uptake target in the younger age group for cervical screening and achieved 73% in the older age group uptake within the last 5.5 years. The practice was aware of their uptake rates and were actively trying to promote uptake by ensuring a female sampler was available throughout the week including during extended hours on a Tuesday evening until 8pm. They told us they also booked screening appointments in opportunistically with women when attending other appointments. The service had effective systems in place to follow up people who failed to attend for screening.

Uptake for breast cancer screening was above the England average although uptake for bowel cancer screening was below. The service had actively promoted uptake and sent a message to eligible patients for bowel screening in December 25 informing them of the importance of screening. They told us they planned to restart again shortly.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.