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Inspection report

Date of Inspection: 28 November 2013
Date of Publication: 31 December 2013
Inspection Report published 31 December 2013 PDF

Overview

Inspection carried out on 28 November 2013

During a routine inspection

We looked at documents held by the provider, spoke to staff and looked at the results of a satisfaction survey from 2013. We asked the reception staff if they could ask patients if they would like to talk to us. Only one patient chose to do this.

The staff we spoke to all confirmed that patients were involved in the decisions effecting their care. Staff were aware of the lack of privacy at reception. We saw signs on display that told patients private rooms were available should they want to discuss any private matters. We looked at the training records for staff. This showed us that all staff had been trained in basic life support. The records also showed us that all staff had received training for the safeguarding of children. We noted that a plan was in place to also make sure staff were trained in the safeguarding of vulnerable adults. The staff we spoke to all had a good understanding of safeguarding. They understood their own responsibilities to recognise and report concerns. The practice had good quality monitoring systems in place. These included regular clinical audits and listening to what patients had said in complaints, the patient satisfaction survey or other feedback from the local community.

We spoke to one patient who told us �this practice does far more than it should be doing, it is a real part of our community. They just don�t worry about the patient when they walk through the surgery door.� �They look after the whole community all of the time�.