- GP practice
Langport Surgery
Report from 7 July 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 21 August 2025 to 19 September 2025.
Langport Surgery is a GP practice and delivers services to approximately 13,900 people under a contract held with NHS England. The practice offers dispensing services to those people on the practice list.
There are 6 GP partners, and 4 salaried GPs providing primary care services within Langport. The service is an accredited training practice providing work placements to GP registrars who are specialising in becoming a GP and foundation doctors in training (newly qualified doctors undertaking post graduate training).
The National General Practice Profiles states that the population largely follows the national averages in terms of age profile, with the exception of people aged over 65 which is slightly higher compared to the national average. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
Where relevant, further commentary is provided in the quality statements section of this report.
We assessed all quality statements across safe, effective, caring, responsive and well-led key questions. We carried out the assessment due to the length of time since the last inspection.
The overall rating following this inspection is “good”.
At this assessment, we found people were treated with kindness and compassion. The service provided information people could understand. Leaders and staff had a shared vision based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The service supported staff wellbeing. There was a culture of continuous improvement with staff given time and resources to try innovative ideas to enhance peoples experience.
People's experience of this service
People were consistently positive about how they accessed care and treatment and the overall quality of the care they received. Feedback sourced from the National GP Survey regarding access and patient experience was higher compared to national averages. For example, for the period 30/12/2024 to 1/4/2025:
71% of respondents found it easy to get through to the service by telephone. This was higher than the national average of 52%.
78% of respondents described their overall experience of the service as good. This was higher than the national average of 75%.
The service promoted and monitored feedback that was collected via NHS Friends and Family Test results. We reviewed the responses for the last 9 months, in total there were 4613 responses, of which 3392 people rated the service as very good (73%) and 919 people rated the service as good (19%).
We collected feedback from representatives of 4 care homes who had residents registered with the service. Feedback was overwhelmingly positive about the staff.
There was an active patient participation group (PPG) with 9 members who represented the views of people using the practice. The PPG highlighted how they worked in unison with the service and how they influenced changes and improved services for people. For example, they helped raise funds for community health and wellbeing programmes which included a monthly digital café, patient education evenings and monthly carers support groups. The PPG and staff of the service were also involved in community outreach and fundraising programmes; this included organising a bi-monthly annual open day at the service, which raised over £3500 for the local hospice and brain tumour charity as well as donations of Christmas gifts for children at the local primary schools.
We were unable to collect feedback directly from our website link “Give Feedback on Care” due to CQC carrying out essential improvements to the system, however an alternative option was available to people who wanted to share their experience.