- Dentist
Heralds Way Dental Clinic
Assessment report published 2 November 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 10 August 2026.
We found the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Heralds Way Dental Clinic is 1 of 2 locations in Heralds Way and is part of Dr Fayaaz Zohar Kassam’s dental provider group of services in Essex. The practice is in South Woodham Ferrers, Essex and provides NHS and private dental care and treatment for adults and children.
The practice was located on the first floor above a high street shopping centre. There was an electronic stair lift and stairs had handrails and grip handles to support patients with reduced mobility. Patients who required step free access were directed to the sister practice situated behind the main practice building. Car parking spaces were available, including dedicated parking for disabled people, in car parks near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 23 staff working across both sites in South Woodham Ferrers, of which there were 6 dentists (including 1 dentist with a special interest in Endodontics), 7 dental nurses, 1 trainee dental nurse, 3 dental hygienists, 3 receptionists, 1 treatment coordinator and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of this service
Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Brilliant service. Seen very quickly when I needed help,” and “Always treated with compassion and respect by all the staff.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.