Hersham Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the practice involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The practice had arrangements to promote people’s privacy. Appropriately trained staff were available to provide a chaperone service when required and this service was promoted in waiting areas and clinical rooms.

Results from the NHS Friends and Family Test in February 2026 showed that 95% of respondents said that their overall experience of their last GP practice appointment was good or very good. Among the 401 responses were descriptions of staff being “kind, helpful and efficient” and in other feedback we received, there was similar compliments for clinical and reception staff.

During our onsite visit, we observed staff interacting with people in a friendly and considerate manner. Staff we spoke with told us about their shared passion for providing high quality, person-centred care that meets the needs of each individual.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.