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Northumberland Park Medical Group, Shiremoor Resource Centre Requires improvement

All reports

Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 90.43 KB


Inspection carried out on 12 November 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. We saw that staff dealt with enquiries from patients as discretely as possible. One patient told us, �The doctor sat for ages explaining things.�

Patients we spoke with were complimentary about the care they received. We saw there were systems in place to monitor and review people's care and treatment. One patient told us, �This practice is great. There is a massive difference here from my last practice. The whole quality of the visit is better�

The practice had in place safeguarding policies for both children and vulnerable adults. There was an identified lead clinician and regular discussion between staff about any safeguarding or concerning situations.

The practice was well organised and presented as clean, tidy and generally well maintained. However, processes to reduce the risk of infection were not always in place or adhered to.

The provider had a recruitment policy in place. General practitioners and nurses employed within the practice were checked to ensure they had an up to date registration with the appropriate professional body.