Brondesbury Medical Centre

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Brondesbury Medical Centre is a NHS GP practice which provides primary care services to patients in Kilburn, north west London. The practice is rated as good overall, with all key questions rated as good. We carried out an announced assessment of equity of access on 5 February 2024. We found that the practice had organised services to meet patients’ needs, particularly those who were most likely to have difficulty accessing care. The practice used feedback and other information to monitor and improve access. The practice had taken action to improve access, particularly to how easy it was for patients to get medical advice and support, after the last National GP Patient Survey.

People's experience of this service

In the 2023 National GP Patient Survey, the practice’s data for access was generally in line with the with national average, although below average for patient satisfied with the appointment (or appointments) they were offered. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. Patient feedback gathered by the practice, including feedback gathered after some recent improvements, was more positive. We were contacted by 42 patients and most were wholly positive about the practice. Other sources of feedback cannot be compared directly to the National GP Patient Survey.