Jane House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Members of staff were kind and caring. They knew the people they supported, and care was delivered in a person-centred way. A relative told us, “[Family member] is well cared for and safe.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The provider and members of staff recognised people were individuals and treated them as such. People’s care plans were personalised and individualised, so their care and support was specific and unique to them. People had 1-1 support for activities and trips which enabled them to live a full life.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make choices about their day to day living and support. We observed people made choices about their meals, drinks and activities. Flash cards were used to support people with communication difficulties, to make choices. A member of staff told us, “People are supported to maintain friendships and family contact if they wish to do so. We do this by helping people speak to their families or organise trips out with family and friends or home visits. People have full choice of what activities they would like to do. We will support them to do their chosen activities, whether that be in their home or out in the community.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Members of staff engaged with people to understand their immediate needs and provided support in response. There were no instances of discomfort or distress. People were happy with the support their received.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Members of staff appeared happy and content in the workplace. Members of staff told us they were supported by the provider. One member of staff said, “I received regular support from the registered manager and provider through supervision appraisals and on-going training. They provide clear guidance policies and updates to ensure I can carry out my role safely and effectively. I can raise concern or ask for advice at any time and they ensure there are enough staff and resources in place to meet the needs of people.”