- GP practice
Hockley Farm Medical Practice
Assessment report published 27 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 18 to 26 August 2026. Hockley Farm Medical Practice is a GP practice located in Leicester. The practice delivers services to around 10,960 patients under a contract held with NHS England. The provider is registered with CQC to deliver the following regulated activities: Diagnostic and screening procedures; Services in slimming clinics; Family planning; Treatment of disease, disorder or injury; Maternity and Midwifery services; and Surgical procedures.
The National General Practice Profiles states that the ethnic make-up of the practice area is 73.9% White, 9.7% Asian, 9.2% Black, 4.5% Mixed Ethnicities, and 2.7% Other Ethnicities. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We carried out a comprehensive assessment and rated the practice Good in all key domains and Good overall.
People's experience of this service
The practice pro-actively encouraged people to give feedback and used feedback from people who used the service to make improvements. Feedback we reviewed, such as data shared from the NHS ‘Friends and Family Test’ showed that the majority of patient experience about the practice was positive. 82% of patients surveyed said they found their care at the practice to be either ‘Very Good’ or ‘Good.’
From May 2026, the practice had introduced QR codes to make providing feedback quick and accessible. Patients were able to use their mobile device to provide feedback quickly. Posters with the QR codes were posted on the consultation room doors and patients were encouraged to scan the code before leaving their appointment. Since May 2026, the practice had received 187 patient reviews via the QR code system and there had been an improvement in the patient online reviews from 2 stars to 3.8 stars.
The results of the National GP Patient Survey however found 58% of patients described their overall experience of Hockley Farm Medical Practice as ‘Good’ which was significantly below the national average of 77%. 80% of patients reported the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment which was slightly below the national average of 86%. 74% of patients reported the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment which was below the national average of 87%. 66% of patients found the reception and administrative team helpful at Hockley Farm Medical Practice which was significantly below the national average of 85%.
To hear from patients about their experiences, we asked the service to share details of CQCs ‘Give Feedback on Care’ process. CQC received feedback from 2 patients, both of which reported dissatisfaction with the service relating to access with the telephone system.