- Community substance misuse service
We are With You North Lincolnshire
Assessment report published 15 May 2026
Contents
Ratings - Community-based substance misuse services
Our view of the service
Date of assessment 18 to 27 February 2026.
We rated the service as good. The service was previously rated good. Staff treated all patients with compassion and kindness. People were supported to have choice and control, were involved in planning their care and staff were fully invested in clients’ wellbeing. The service identified and supported the wider health needs of clients, wellbeing and communication needs. The service worked in collaboration with external partners, and the organisation encouraged improvement initiatives.
Mental Health Act and Mental Capacity Act Compliance Summary
The staff we spoke with had a good understanding of mental capacity and were confident about how to assess it. Staff told us they took all practical steps to enable people to make their own decisions and provided good examples regarding raising safeguarding concerns.
People using the service had easy access to information about independent mental health advocacy.
We reviewed 5 care records and found evidence that people's needs were met in line with current guidance and by undertaking capacity assessments and best interest decisions when appropriate.
Multi-disciplinary team discussions involved the client and their family, where appropriate, in decision making and planning care and treatment.
People's experience of this service
We spoke with people using the service and reviewed survey data, feedback, complaints and compliments.
People told us that all staff were kind, compassionate and non-judgmental. They are the “best people to talk to and always engaged with what you are saying” and “they are very empathic and listen to what you are saying.”
People also told us that being supported by staff with a lived experience was important to them “meeting (staff name) changed everything for me. It made sense and changed things for me.”
People told us they never had an appointment cancelled and that staff were very reliable.
People told us that the groups were important to them, and that if they found group structures and routine difficult, the staff would understand and make reasonable adjustments.
People told us that information was accessible regarding healthcare and lifestyle.
One person we spoke with said “this is the Rolls-Royce of services.”