Levenshulme Medical Practice

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.

At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Feedback from people using the service was positive. People felt involved in assessments of their needs and felt confident that staff understood their individual and cultural needs. Reception staff were aware of the needs of the local community. Reception staff used digital flags within the care records system to highlight any specific individual needs, such as the requirement for longer appointments or for a translator to be present. Staff checked people’s health, care, and wellbeing needs during health reviews. Clinical staff used templates when conducting care reviews to support the review of people’s wider health and wellbeing. The provider had effective systems to identify people with previously undiagnosed conditions. Staff could refer people with social needs, such as those experiencing financial hardship or housing difficulties, to a focused care worker.

The service planned and delivered people’s care and treatment with them, including considering what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we saw demonstrated care was provided in line with current guidance.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff had access to the information they needed to appropriately assess, plan, and deliver people’s care, treatment, and support. The practice worked with other services to ensure continuity of care, including where clinical tasks were delegated to other services.

Staff worked collaboratively across roles, with defined protocols enabling non-clinical staff to safely undertake administrative tasks, supported by training and clinical oversight. Regular clinical meetings were held to share learning, discuss cases, and review safety processes, with actions communicated across the team.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The practice demonstrated approaches to supporting patients to live healthier lives. National initiatives, including smoking cessation, NHS Health Checks, and weight management support, were promoted within the practice. Additionally, a dedicated focused care worker worked directly with patients to help them set health goals, make lifestyle changes, and access local community support.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The provider was below national targets for cervical screening and childhood immunisations. However, the practice demonstrated strategies to increase uptake, supported by targeted quality improvement work. The Practice had identified barriers to patients attending such as access to appointments, health literacy and patient anxiety. They implemented actions including increased appointment flexibility, proactive patient engagement and tailored communication.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.
Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded. Do not attempt cardiopulmonary resuscitation (DNACPR) decisions were appropriate and were made in line with relevant legislation.

The practice demonstrated some processes to support consent to care and treatment. Written consent was obtained for specific procedures such as injections. Arrangements were in place to support communication with patients, including the use of interpreters where required.