- Homecare service
Poole Home Care Limited Also known as Poole Home Care
Assessment report published 21 September 2026
Contents
Ratings
Our view of the service
The inspection took place between 19 August and 20 August 2026. Poole Home Care is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service receive a regulated activity. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, there were 47 people using the service. Systems and processes were in place which meant people were protected from avoidable harm. There were enough staff, who had the necessary skills and training to provide care. People received their medicines as prescribed and risks to their health and wellbeing had been assessed. Safeguarding procedures were in place. The service learned from accidents, incidents and events. People had access to health and social care professionals to ensure healthcare needs were met. People were involved in their care and records were person centred. Staff were kind and caring, taking into consideration people’s individuality. Governance systems were in place to ensure oversight. The registered manager told us they were committed to providing the best care and their staff team were hard working.
People's experience of this service
People told us they were safe and could rely on the service they received from Poole Home Care. Relatives told us their loved ones were happy with their visits from staff. People told us they were seen by a regular team of staff who arrived when they expected them to. People were involved in their care from the start, and this included regular reviews and the freedom to amend visits to suit their lives. People and their relatives told us they knew how to make a complaint or speak to staff about any concerns. People were confident in the management of the service.