- Homecare service
Bright Opportunities Enabling Services Limited
Assessment report published 16 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 23 September to 6 October 2026.
Bright Opportunities Enabling Services Limited is a supported living service. People lived in properties where they held their own tenancy or occupancy agreement and received care and support separately from their housing arrangements. The provider supported people not only with their assessed care needs but also to maintain their tenancy, manage housing-related matters, engage with landlords and housing services, and exercise choice and control over their home and how they lived. At the time of this inspection, 2 people were receiving support. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided.
Bright Opportunities Enabling Services Limited provides care for younger adults who may have physical disability, sensory impairments, learning disability or autism. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities which most people take for granted. We found people with a learning disability and autistic people using the service were supported to live as ordinary a life as any citizen. People were given choices and their independence and participation within the local community was being fully supported and encouraged.
The provider was previously rated Requires Improvement. The inspection published in April 2022 found breaches of regulation relating to safeguarding, staffing and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. This assessment was announced and started with a visit to provider's office on 23 September 2026. The registered manager retained overall accountability for the service's operation and quality. Another manager was responsible for the day-to-day running of the service. The office was located within a day centre managed by the registered manager, which people attended on a regular basis.
Staff consistently showed exceptional kindness, dignity and respect, placing the person at the centre of everything they did. They knew people exceptionally well and used their detailed understanding of people's preferences, routines and communication to provide highly personalised support that reflected their wishes, strengths and aspirations. Staff recognised and responded sensitively to people's verbal and non-verbal communication, ensuring their voice remained central even when they could not communicate their wishes directly. As a result, people were supported to maintain their independence, make meaningful choices, take positive risks and experience the best possible quality of life. Staff felt highly valued and supported to deliver this approach, creating a caring culture that consistently achieved exceptional outcomes for the person.
Systems and processes supported the delivery of safe, highly person-centred care. People were supported by a consistent staff team who knew them exceptionally well and used their detailed understanding of people's preferences, communication methods and non-verbal cues to tailor support around what mattered most to them. The provider demonstrated a strong commitment to ensuring people's voice was heard, using a range of approaches to gather feedback and understand their wishes, alongside actively involving relatives in decisions about care and support.
Staff and managers worked proactively with healthcare professionals, families and partner organisations to ensure the person received highly personalised support that reflected their needs, preferences and aspirations. The registered manager fostered an exceptionally open, supportive and learning-focused culture where staff felt empowered to speak up, develop their skills and continually improve the support they provided. Feedback from the person, relatives, staff and professionals was actively sought, valued and used to drive improvements. Strong leadership, effective governance and a commitment to learning resulted in consistently high-quality care and positive outcomes for the person. This meant the person benefited from support that was continually reviewed, shaped around what mattered to them and delivered by a motivated and well-supported staff team.
People experienced effective care because assessments were thorough, strengths-based and focused on what mattered most to them. Staff had an in-depth understanding of the person's needs. Care was regularly reviewed and adapted in response to changes in need, helping people to maintain their wellbeing, maximise their independence and achieve positive outcomes.
Effective systems were in place to report and investigate incidents, accidents, safeguarding concerns and complaints. Actions were taken and lessons learnt were shared with staff to reduce the risk of recurrence. Risks were appropriately assessed and managed in a way that promoted safety whilst maintaining people's independence and quality of life. Staff had received relevant training and demonstrated a good understanding of people's needs, risks and communication. People's medicines were managed and administered safely as prescribed.
People had an individualised, person-centred care plan which was regularly reviewed. People's relatives were involved in care planning and reviews. Referrals to healthcare professionals were made when changes in people's needs were identified and staff worked proactively with a range of health and social care professionals to support positive outcomes.
People's experience of this service
We spoke with people’s relatives and professionals involved with the service as people were unable to share their experience of the service verbally. We found the care people received helped them to enjoy life, maintain important relationships and take part in activities that mattered to them. Staff understood how people communicated their wishes and preferences and used this knowledge to help ensure their voices remained central to decisions about their care. This meant people experienced personalised support that promoted their wellbeing, independence and quality of life.
Feedback from relatives and professionals was consistently positive. They told us staff knew people well, understood their individual needs and provided kind, compassionate and person-centred support. Staff demonstrated an outstanding understanding of people’s communication needs and used personalised approaches to understand what was important to them. For example, observing subtle body language or actions, knowing what it meant when people said particular words, recording things that happened and communicating to staff and managers to update records. Staff showed genuine care and compassion when talking about the people they supported.
We corroborated this feedback through reviewing daily records, care records, compliments, photographs and other evidence gathered during the assessment. Records and photographs showed people regularly taking part in activities they enjoyed, spending time in the community, celebrating important occasions and maintaining relationships with people important to them. Daily notes demonstrated staff recognised and responded to people's individual communication, preferences and wishes. This helped us understand how people experienced their care when they were unable to tell us directly.
People communicated their views, choices and preferences using a range of verbal and non-verbal methods. Staff and managers understood how people expressed enjoyment, choice, anxiety and discomfort, and used this understanding to shape support. Records showed staff adapted activities and plans in response to people's communication and changing wishes. Families told us they were involved in reviews and discussions about care and confirmed staff listened to and acted on people's preferences.
Relatives and professionals were confident people received safe care. They told us staff responded appropriately when people's health needs changed and worked effectively with healthcare professionals. Professionals described the provider as strong advocates for people and gave examples of staff acting quickly to secure healthcare support and ensure people's needs were met.
Relatives told us people were supported to make choices, maintain their independence and live fulfilling lives. People were encouraged to develop daily living skills and take part in activities which reflected their interests and aspirations. Examples included attending day services, baking, visiting a retro gaming café and taking trips into the community, including visits to Manchester. Feedback, daily records and photographs showed people were supported to enjoy meaningful experiences and remain active members of their community.
Relatives and professionals spoke positively about communication and partnership working. They told us the service shared information in a timely way, worked collaboratively with external agencies and involved families in care planning and reviews. Relatives had confidence in the management of the service and felt able to raise concerns if they had any.