- GP practice
Wyke Regis and Lanehouse Medical Practice
Assessment report published 28 August 2025
Contents
Ratings
Our view of the service
Wyke Regis Lanehouse Medical Practice is a GP practice that provides a range of primary medical services to approximately 13,000 patients delivered across three sites: Wyke Regis Health Centre with branch sites located at Lanehouse Medical Practice and Chickerell Surgery.
Wyke Regis Lanehouse Medical Practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury.
The practice is situated within the NHS Dorset Integrated Care Board (ICB) and delivers services under the General Medical Service (GMS) contract. The National General Practice Profiles states that demographics are in line with local and national averages. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the service, the local context and how this impacted service delivery. We inspected in response to the information we held about the service and to follow-up on the Requires improvement rating.
At this inspection we found, the practice did not have fully effective and embedded processes to mitigate health and safety risks, including fire safety and infection prevention and control. Although the service had oversight of risks, systems and processes were not always effective to address shortfalls in performance. The practice had not ensured that all the information specified in Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 was available for each person employed. The provider failed to notify the Commission without delay of the changes made to the registration requirements under Chapter 2 of Part 1 of the Act, whilst services are being provided in the carrying on of a regulated activity. In particular, changes to the registered partnership and the corresponding statement of purpose where such revision or change to the registration of the service is required. We have identified 4 breaches of the legal regulations in relation to safe care and treatment, good governance, fit and proper persons employed and notifications of changes. We have asked the provider for an action plan in response to the concerns found at this inspection.
However, we found there were effective systems and processes to manage medicines, including ongoing monitoring requirements for patients prescribed high-risk medicines which were in line with national guidelines. There were adequate recall processes to ensure patients with long-term conditions were managed effectively. Staff were trained appropriately in line with practice policy and were confident in providing care for patients. Safeguarding procedures were in place to protect patients, and suitable arrangements were in place to investigate incidents including outcomes shared with staff members for mitigating reoccurrence and learning purposes.
People's experience of this service
Results from the National GP Patient Survey in 2024 showed people described their overall experience of accessing the practice could be improved as well as not always being informed about decisions regarding their care and treatment options.
During our assessment, we found the people who gave feedback via the practice’s Friends and Family Test (FFT) were largely positive and met expected standards. For example, in January 2025, the practice received 267 patient feedback responses which identified 89% would recommend the practice and thought the service was positive. The practice regularly reviewed patient feedback, identifying themes and trends where possible during monthly practice meetings. However, feedback sent directly to the Care Quality Commission indicated patients were not always happy with their care, particularly relating to access to services, including routine appointment delays such as with GP’s and phlebotomy services.
The practice had monitored results from staff surveys and feedback. We identified a positive working culture amongst the clinical team and staff were regularly updated with any service changes or for monitoring practice performance. However, themes identified from staff feedback received by CQC highlighted there was an unclear and lack of understanding of the vision for the future and values of the service, with dissatisfaction of some employment contract particulars.