- GP practice
Wallington Family Practice
Assessment report published 20 November 2025
Contents
Ratings
Our view of the service
Date of Assessment: 22 September 2025 to 24 September 2025. Wallington Family Practice is a GP practice that delivers service to 19,771 under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the patient population is 66.95% White 7.61% Black, 17.50% Asian, 5% Mixed and 2.94% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
Wallington Family Practice is located at Jubilee Health Centre West Shotfield Wallington Surrey SM6 0HY. Wallington Family Practice is part of Wallington Primary Care Network (PCN).
Wallington Family Practice operates from a purpose-built health centre set over 3 floors. The building is managed and maintained centrally. The practice utilises space on all 3 floors of the building. There is a shared reception waiting area on the ground floor with disabled access facilities, other patient facilities and clinical consulting and treatment rooms. There are two lifts each serving the first and second floors. The first floor has further consultation and treatment rooms, patient facilities and waiting areas. The second floor is used for staff facilities, meeting rooms, a library and practice management offices.
The practice’s clinical team consists of 10 GPs, 6 practice nurses, a healthcare assistant, a clinical pharmacist and 3 prescribing clerks. The GPs are supported by a practice manager, assistant practice manager and 19 reception/administration staff.
Where relevant, further commentary is provided in the quality statements section of this report.
We carried out this assessment to follow up on breaches found in our last inspection during September 2023, at which time the practice was rated requires improvement for providing Safe, Effective, Responsive and Well-Led care
We gathered evidence during this assessment that the provider had made improvements across all areas. It is now rated Good for delivering Safe, Effective, Caring, Responsive and Well-Led care.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes due to feedback. For example, making more appointments available. This was achieved by educating patients that other clinical staff were available to support them, freeing up more GP slots.