- GP practice
Crown Street Surgery
Assessment report published 29 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 24 April 2026 to 28 April 2026. The assessment was carried out due to the length of time since the last assessment.
Crown Street Surgery is a GP practice and delivers service to 10,376 people under a contract held with NHS England. This inspection was carried out due to the length of time since the last inspection. The National General Practice Profiles states that the practice has a relatively high proportion of working age and younger population and relatively fewer older people as patients. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. The ethnicity of the practice population was 56.1% White, 14.2% Asian, 12.1% Black, 6.6% Mixed and 10.9% Other. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe: The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
Effective: Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
Caring: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. The service supported staff wellbeing.
Responsive: The practice provided information people could understand and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback.
Well-led: Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Managers worked with the local community to deliver the best possible care.
People's experience of this service
People were mostly positive about the quality of their care and treatment. Recent survey results, including from the 2025 National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The results in this report will refer to the 2025 survey as the assessment was conducted before the 2026 results were published. The Patient Participation Group (PPG) was no longer active, and the practice offered bi-monthly drop ins for patients.
As part of our assessment the practice directed its patients to provide feedback directly to CQC via the Give Feedback on Care (GFOC) form. We received 16 positive responses and 3 negative responses. The overall feedback from patients gathered from the inspection was mainly positive. The negative feedback was in relation to access and staff mannerisms.