- GP practice
Nethergreen Surgery
Assessment report published 12 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 29 April 2026. Nethergreen Surgery is a GP practice in Sheffield and delivers services to approximately 9,100 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 86% White, 8% Asian, 3% Mixed, 1% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes although monitoring of staff training and induction procedures required review. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. People were treated with kindness, empathy, and compassion, supported by exceptionally positive feedback about how caring staff were whilst respecting people’s privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service, this included feedback received by CQC, data from the latest National GP Patient Survey and the NHS Friends and Family test. People were very positive about the quality of their care and treatment, describing staff as kind, compassionate, respectful, friendly, and professional. Many reported feeling listened to and found staff to be helpful and effective communicators and said they were seen promptly by the service. This was reflected in recent survey results, including the 2025 National GP Patient Survey, which showed high levels of satisfaction. Notably, 100% of respondents said they had confidence and trust in the last healthcare professional they saw or spoke with (national average 92.5%), and 96% reported a positive overall experience of the surgery (national average 75%). Although the service did not have an active Patient Participation Group (PPG), they told us that they engaged with the Primary Care Network PPG. The service monitored and reviewed multiple sources of patient feedback, including the NHS Friends and Family test, the National GP Patient Survey data, Google reviews, and Opinion Matters, and had developed an action plan to address areas for improvement, such as promoting online access. Feedback from the Friends and Family test was highly positive, with 97% rating the service as good or very good (87.6% very good and 9% good), supported by consistently positive individual comments about care and treatment.