- GP practice
The Park Surgery
Assessment report published 16 October 2025
Contents
Ratings
Our view of the service
Date of Assessment: 29 July 2025 to 5 August 2025. The Park Surgery is a GP practice and delivers service to 14,500 under a contract held with NHS England. The practice has a branch surgery at The Nafferton Surgery, 22a High Street, Nafferton, Driffield YO25 4JR. A dispensary is provided at the main site. The National General Practice Profiles states that the ethnicity of the patient population is 98.31% white, 0.6 % Asian, 0.1% Black, 0.8% mixed and 0.2% other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people; they were clean and well-maintained. However, risks relating to fire safety, infection prevention and control were not always mitigated. Whilst there had been a significant staff turnover, this had improved and there were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well, although action taken to mitigate risks following temperature excursions relating to vaccine storage had not always been recorded. They involved people in planning any changes in their medicines.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing although not all staff felt supported.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The provider had improved the appointment system, and the service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback and work with community services. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Not all staff felt supported or listened to although they acknowledged this was improving. Staff understood their roles and responsibilities but there was a lack of management oversight to ensure consistency for some delegated tasks such as fire checks, infection prevention and control and vaccine storage. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
We found breaches of regulation in relation to management of fire safety, infection prevention and control and safe storage of vaccines. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People had mixed views about the quality of their care and treatment. Some patients were not satisfied about access to appointments and their care and treatment, but others were very satisfied. Recent survey results from the National GP Patient Survey showed people were satisfied with services other than when accessing the practice by telephone which had a below expected score.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers had made positive changes because of feedback, such as implementing a new triage service to improve access.