- GP practice
Thurleigh Road Practice
Report from 3 April 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 14 May 2025 to 20 May 2025. Thurleigh Road Practice is a GP practice and delivers service to 13647 under a contract held with NHS England. The National General Practice Profiles states that 80.37% are White, 6.8% Asian, 5.13% Black 5.53% and 2.15% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The practice operates from a purpose-built property with most patient facilities on the ground and first floors. There are offices for administrative and management staff on the second floor alongside a flexible space used for patient activities such as yoga classes, staff training events and practice meetings. All three floors are accessed via a lift or stairs.
Thurleigh Road Practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening services, family planning, maternity and midwifery services, surgical procedures and the treatment of disease, disorder or injury.
Where relevant, further commentary is provided in the quality statements section of this report.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were not always satisfied with services, in terms of accessing it for example 35% of patients described their experience of contacting their GP practice as good, local was 74% and national 67%. Overall experience 55% described their overall experience of the GP practice as good, the local average was 80% national 74%. However, the practice was aware of this and had reviewed the national GP patient survey and had undertaken a review and developed an action plan to improve patients’ satisfaction. There was an active Patient Participation Group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as working to support patients who were digitally excluded, and a system implemented for patients who were terminally ill. The practice did a lot of work with their (PPG), at the last meeting held in May 2025, 300 patients attended an in-person meeting. The PPG feedback stated that the practice engaged with them well and listened to the concerns they raised.