- GP practice
Roundwood Surgery
Report from 12 March 2025 assessment
Contents
Ratings
Our view of the service
We carried out an assessment of the practice between 1 to 18 April 2025 at Roundwood Surgery and the providers branch site, Forest Town Surgery, Mansfield, Nottinghamshire. We carried out an on-site assessment on 16 April 2025. Patients registered at the practice are offered the choice of which site they attend. The practice provides health care services to 13,525 registered patients.
There are 5 GP partners, and 2 salaried GPs providing primary care services within Mansfield. Data shows that the practice serves a diverse population with higher levels of deprivation than the England average. Roundwood surgery is an accredited training practice providing work placements to GP registrars who are specialising in becoming a GP and foundation doctors in training (newly qualified doctors undertaking post graduate training).
People were involved in assessments of their needs, decisions about their care including understanding options around choosing to withdraw or not receive care and care was based on latest evidence and good practice. People were treated with kindness and compassion. The service provided information people could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The service supported staff wellbeing. There was a culture of continuous improvement with staff given time and resources to try innovative ideas.
People's experience of this service
People were positive regarding the service and informed us that they were listened to and treated as individuals in a professional and respectful manner.Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services.
We spoke with representatives of the Patient Participation Group (PPG) who met regularly with leaders in an open and honest manner.
The PPG explained that the service used social media to communicate to people which was regularly updated and 'provided an excellent service to homeless people'.