Alchita Care Limited of Bradford

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service had systems in place to respect people’s privacy and dignity, as well as treating people with kindness and compassion. Professionals told us the service demonstrates respect and kindness towards them. People felt staff displayed compassion in their role. One relative told us, “The carers are very kind and very patient, they come through the door with a friendly hello and are pleasant and chatty.”

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

There were systems in place to support people to be treated as individuals. Care plans reflected people’s individual needs, strengths likes and preferences. For example, documenting important choices around people’s care. Staff displayed a good understanding of how to treat people as individuals whilst supporting them. One staff member told us, “We will ask them [people] what they would like, always give them choice. We respect their decision. We give them options.”

People told us staff treated them as individuals in relation to their care. One relative told us, “The carers always ask [my relative] to how they like things. They will ask if they would like the blind closed, if they are warm enough.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

There were systems in place to encourage people to be as independent as possible, and to make choices around their care. Care plans reflected the service supported people to as independent as possible by completing tasks for themselves. Staff demonstrated a good understanding of promoting independence with people. People told us they felt supported to complete tasks independently. One relative told us, “The carers prompt [my relative] to do things such as clean their teeth and wash areas himself, they also encourage [my relative] to walk independently with their frame, making sure they are safe.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There were robust systems in place to support oversight in relation to meeting people’s immediate needs. Reviews of care where undertaken when there was a change in care need. There was an audit in place to review any missed or late calls within the service, identifying any themes, trends or areas of learning. People told us staff completed care calls, largely on time. One relative told us, “The carers are good with their timings, if they are going to be any more than 15 minutes early or late, they will text me.”

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The service had systems in place to support staff’s wellbeing, such as supporting staff with timings of shifts or changes in duty due to health needs. There was a staff wellbeing policy in place. The service was in the process of promoting area specific champions to improve service enablement. Staff told us they felt well supported in their roles. One staff member told us, “Leaders supported me with work family balance., they give me shifts I can do.”