Meet Your Miracle- Coventry

Ratings - Diagnostic imaging

• Overall

  Requires improvement

• Safe

  Inadequate

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

We carried out this assessment following information of concern around scanning times and due to the aged rating.

We inspected 14 quality statements across safe, effective, responsive and well-led key questions and have combined the scores for these areas with scores from the last inspection to give the rating.

We found 2 breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, in relation to Regulation 12: Safe care and treatment and Regulation 17: Good governance. The service did not always use incidents, complaints and risks to learn and improve. Health and safety and infection prevention and control were not well-managed. This meant risks were not always removed or mitigated for patients. Staff did not always receive appropriate training to carry out their role effectively and safely. The provider did not have effective governance systems in place to monitor and improve the quality of the service. Policies and procedures in place did not support the delivery of effective care. However, the service made sure there was continuity of care, including when people moved to other services. Leaders were visible within the service and staff felt they were approachable. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been conducted.

People's experience of this service

During the assessment, we spoke to 3 patients and families all whom provided positive feedback on Meet Your Miracle service. We used observation to assess whether they received good care. We observed positive staff interaction with people. All people we spoke with told us they were happy with the service and care provided. We saw the service had many good reviews on social media and search engine platforms. One patient said the staff "made me feel so comfortable and was so informative about everything" and another review said "the staff were so lovely and attentive. The male sonographer was reassuring and answered all of our questions with care and compassion."