Wembury Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff received enhanced chaperone training through a combination of online learning and face-to-face sessions. Staff undertaking chaperone duties understood their responsibilities in maintaining people’s dignity, privacy and safety during intimate examinations. Notices displayed around the service informed people that chaperones were available and how to request one.

The service had processes for people who required interpreter services and British Sign Language (BSL) support.

The service promoted people’s privacy. The waiting room had music playing so conversations could not be overheard. People could also request to have a conversation in a private room off from the reception area.

The service performed better than the national average in the results of the National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 96% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern, compared to a national average of 86%.

Feedback received from people through the CQC website was positive about the quality of care provided. People highlighted the service’s responsiveness to telephone calls and spoke positively about staff’s friendly approach and the timely support they received.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.