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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at three staff files to check the effectiveness of the recruitment process. We saw that information had been gathered about people's employment history. The provider may wish to note that in one case the employment history included the years of employment but not the months. This meant that it was not clear whether there had been any unexplained gaps in employment.

We saw that checks had been carried out to make sure people employed at the service were suitable to work with vulnerable people. These checks included references from previous employers and a criminal record bureau check through the governments Disclosure and Barring Service (DBS).

Records showed that as part of the recruitment process information had been gathered about qualifications and experience. Training records showed that the provider had identified particular training that they required staff to undertake. We saw the training included, safeguarding vulnerable adults, fire safety, first aid, health and safety, medication management, food hygiene, person centred care and control of substances hazardous to health (COSHH). The member of staff on duty told us that they had also undertaken autism awareness training to give them a basic understanding of the needs of the people they were supporting.

We spoke with a member of staff about the induction process for new staff. They told us that new staff always worked alongside experienced staff until they were familiar with the needs of people who used the service. The staff member on duty on the day of our inspection was experienced and discussion with them, and observations confirmed that they had the necessary skills and knowledge to meet people's needs. For example, we saw that the member of staff was able to calmly reassure and explain the presence of the inspector, who was an unexpected visitor.