Mowbray House Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The practice had worked hard to develop gender dysphoria and neurodivergence shared care pathways to best meet the needs of patients requiring those service provisions.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met all but one of the national targets for the uptake of childhood immunisations. The percentage of children aged 5 who have received immunisation for measles, mumps and rubella, was 88%, slightly below the target of 90%. The service performed better than the England average in relation to several cancer screening programmes, including screening for breast and bowel cancer. Cervical screening for the practice population of women aged 25 to 49 years was just slightly below the target.

The provider shared an example of a patient was experiencing confusion following a change to their steroid dosing regimen. In order to improve outcomes for the patient, the pharmacy team developed a bespoke medication chart tailored to the patient's regimen, clearly outlining doses and timings with daily tick boxes. Regular follow-up calls were made throughout the week to provide reassurance and check adherence. This meant that the patient was able to follow the revised regimen correctly and safely, improving confidence and reducing the risk of medication errors.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.