- GP practice
Binscombe Medical Centre
Report from 2 September 2025 assessment
Contents
Ratings
Our view of the service
Date of Inspection: 21 to 23 October 2025. Binscombe Medical Centre is a GP practice and delivers services to approximately 11,600 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the practice, the context the practice was working within and how this impacted service delivery. Binscombe Medical Centre is an accredited training practice providing work placements to foundation doctors, GP registrars and student nurses. The provider is registered with CQC to deliver the following regulated activities; diagnostic and screening procedures, maternity and midwifery services; family planning, treatment of disease, disorder or injury and surgical procedures.
Patients were fully involved in assessments of their needs, decisions about their care including understanding options and care was based on latest evidence and best practice. Patients were treated with kindness and compassion. The practice provided information in an accessible way so it met people needs, and they could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The practice supported the wellbeing of their staff.
The practice has remained being rated outstanding overall. The key questions of caring, and responsive are rated as outstanding. The safe, effective and well-led key questions have been rated as good.
People's experience of this service
Patients were very positive about the quality of their care and treatment. Recent survey results, including from the National GP patient survey and the NHS Friends and Family Test, showed patients were very satisfied with services. For example, the GP patient survey 2025 results were all above the national average including for overall experience and access. 95% describe their overall experience of this GP practice as good or very good, compared to the national result of 75%.
CQC received 58 comments from patients and the overwhelming majority of these were positive. Less positive comments were mainly about the appointment system.
There was a new patient participation group. One of the members told us that although the group was new, they felt the practice listened to their feedback.