Elite Home Care Service Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.People’s care and support needs were assessed before they started using the service to ensure the provider could meet their individual needs. Information gathered from people, their relatives and healthcare professionals were used to create support plans, which outlined people’s needs, preferences and how they wished to be supported.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported with their nutrition and hydration needs. Care plans outlined people’s preferences, and the level of support required. For example, prompting people to eat or assisting people to prepare a meal. Staff had completed food safety awareness. People and relatives expressed their satisfaction at the support given at mealtimes. A relative told us, “I love the way that [staff] deal with [person’s name] during mealtimes. They prompt them to eat as much of their lunch as they can.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.Staff work well together with people to deliver coordinated, timely and personcentred care. The service used a homecare digital platform, which allowed staff to access real-time information. The system also allowed staff to send immediate alerts to the registered manager for any issues during care visits. Relevant details about people’s needs were readily available to staff and were shared efficiently across teams and services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.Staff supported people to access healthcare professionals as required. Care records showed the registered manager engaged with health and social care professionals, ensuring people continued to have joined up care.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.The provider carried out regular assessments of the care provided, including spot checks of care delivery, and people were offered opportunities to provide feedback. A professional told us, “Staff know the people they support well. They understand individual preferences, health conditions, support needs and communication styles. This enables personalised care and helps staff anticipate needs, which contributes to better outcomes for service users.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.At the time of the inspection the service was not supported anyone who lacked mental capacity. The service had policies and procedures in place to support people in the future. Staff had completed Mental Capacity Act training in their induction.Staff demonstrated consent when providing care. A staff member told, “I always ask what they prefer and how they like things done and listen carefully to their wishes.” Another said, “I explain all options clearly and simply, so people understand and can make their own decisions.”