- GP practice
Tower House Practice
Assessment report published 3 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 06 July 2026. Tower House Practice is a GP practice and delivers services to approximately 12,643 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 96.6% White, 1.0% Asian, 1.3% Mixed, 0.5% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The provider ensured the premises were kept clean and managed the risk of infection. The premises were appropriately maintained overall. However, some improvements were needed to how legionella risks were assessed.
Staffing levels and staff skill mix were monitored to ensure they met the needs of the service. Staff told us they received effective support, supervision and training and they worked together well to care for patients.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a vision and strategy, which considered the needs of the people who used the service and the wider community. Staff understood their individual roles and responsibilities.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included speaking with people at the time of our assessment and reviewing other feedback available to us. People were positive overall about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders made positive changes because of feedback.