Mile Oak Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treated and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focused on identifying risks to people’s health, including those with caring responsibilities. In addition, the service had run group sessions for people recently diagnosed with diabetes to encourage peer support.

The service supported national priorities and initiatives to improve population health, including tackling obesity. Members of the reception team described how they worked to build trust with people with more complex issues, so they felt confident to attend for reviews or health checks. The service referred people to community wellbeing services covering diet, exercise, sleep and other lifestyle factors.

The service promoted targeted health checks and screening programmes, for example, encouraging people with serious mental health problems to attend for an annual review. It provided chlamydia testing kits inside the entrance so people could take one discreetly.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The leaders analysed performance data to benchmark the service against other services, targets and agreed objectives and took action to improve where indicated. There was a programme of audits including clinical and prescribing audits and non-clinical audits. The service participated in research.

The service was meeting national targets for the uptake of childhood immunisations (90%). It was also meeting the national target (80%) for cervical screening coverage for both the 50-64 year-old and 25-49 year-old cohorts (June 2024). The nursing team followed-up people who did not attend for immunisations or screening to explain the benefits and address any questions.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.