South Park Surgery

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence people were protected from abuse and avoidable harm. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

The provider had a business continuity plan that was regularly reviewed and set out how the service would continue to operate safely in the event of a disruption. There were appropriate contracts in place to ensure the premises were safe and maintained. Staff and leaders completed health and safety risk assessments and carried out audits to ensure risks were identified, managed and mitigated. The service also had current fire safety systems and protocols in place, supported by documented evidence of regular testing. The service was situated in a multi occupancy building and had a strategic fire and security plan in place to ensure that people could be moved to safety in an emergency.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The service employed people in a wide range of clinical and non-clinical roles, including GPs, nurses and administrators. Leaders ensured staff were up to date with their training which the service had deemed mandatory and operated within their agreed areas of competence. Leaders had a keen focus on staff development and continuous learning. The service followed safe recruitment procedures when employing staff, which was in line with legal requirements. This included identity checks, review of qualifications, obtaining of professional references and a criminal records check.
 

The service assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

The service had cleaning schedules available, which outlined how staff should clean the building and its equipment. The service demonstrated how these were monitored. During our onsite visit, the service's premises and a sample of equipment reviewed was noted to be visibly clean. The service’s infection prevention and control lead (IPC) conducted regular risk assessments and audits to ensure compliance and acted where necessary to mitigate any identified risks. Staff had completed relevant IPC training.
 

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.