- GP practice
Upton Group Practice
Assessment report published 22 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 7th September 2026. Upton Group Practice is a GP practice and delivers services to approximately 7785 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 95.4% White, 2.3% Asian, 1.4% Mixed, 0.4% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last inspection. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff maintained clean facilities and ensured equipment was appropriately tested to keep people safe. They assessed and managed the risk of infection and took steps to reduce the risk of its spread. There were sufficient staff with the appropriate skills, qualifications and experience. However, processes to monitor and track compliance in relation to risk management, infection control and staff compliance and oversight were not always effective.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The provider had a clear vision and strategy, which considered the needs of the people who used the service and the wider community. Staff understood their individual roles and responsibilities. Leaders were accountable for the actions, behaviours and performance of staff through established governance processes; however, these were not always fully effective in ensuring that all required actions were consistently completed and evidenced.People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey, which showed most people were satisfied. At the time of the assessment, the provider did not have an active Patient Participation Group (PPG). However, leaders had developed a detailed and inclusive recruitment plan aimed at establishing a representative PPG to support patient engagement, gather feedback and help shape future service development.