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Walkden Medical Practice Good

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Inspection report

Date of Inspection: 3 September 2013
Date of Publication: 8 October 2013
Inspection Report published 08 October 2013 PDF

Overview

Inspection carried out on 3 September 2013

During a routine inspection

During our announced inspection we spoke with the practice manager, the reception staff and administration staff. We also spoke with two patients arriving at the practice. They told us, �The doctors are very good and appointments are always available�.

We found the environment was modern, bright and clean. We saw all telephone appointments were dealt with by staff away from the main reception area to maintain patient confidentiality. We saw there were sufficient surgeries and separate rooms for consultations to be undertaken in private.

We observed patients arriving at the reception desk were greeted in a polite, respectful and friendly manner.

During our visit we saw the practice had all the relevant policies, procedures and guidance in place for staff to access if required.