- GP practice
Archived: Mersea Island Medical Practice
Assessment report published 25 August 2026
Contents
Ratings
Our view of the service
Dates of Assessment: 30 June 2026 to 2nd July 2026. Mersea Island Medical Practice is a GP practice and delivers service to approximately 7,150 under a contract held with NHS England. The practice operates from two sites, the main site at Kingsland Road and the branch site at Barfield Road in West Mersea. We inspected the main site at Kingsland Road only due to building work being carried out at the branch site.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The practice had a good learning culture and people could raise concerns. Practice leaders investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment were clean and well-maintained, they met the needs of people, and any risks were mitigated. Practice leaders made sure staff received appropriate training and regular appraisals. Medicines were managed effectively and people were involved in planning any changes.
EFFECTIVE: People were involved in their care and treatment. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all affiliated services to involve people in their care for the best outcomes and smooth transitions when moving between services. Staff supported people to understand their care and treatment to support them to give informed consent. Staff involved peoples’ representatives, when people did not have capacity to make decisions in their best interests.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. People were treated as individuals and supported their preferences. The practice leadership supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The practice provided information people could understand. People knew how to give feedback about the practice. The practice was accessible and worked to eliminate discrimination. The practice worked to reduce health and care inequalities through communication, review, and information they provided. People were involved in planning their care and treatment and understood their options.
WELL-LED: Leaders and staff had a shared vision and culture based on listening and learning. Leaders were visible, knowledgeable, and supportive, helping staff to develop in their roles. Staff told us they felt supported to give feedback. Staff understood their roles and responsibilities. Practice leaders understood their population and worked with the local community to deliver the best possible care and shared ideas and vision.
People's experience of this service
During the onsite visit to the practice, the people we spoke with were positive about their care and treatment. They fed back positively about their ability to access appointments and using the new online booking process. People told us the staff at reception supported them to book an appointment on their behalf if they visited or telephoned the practice. The most recent National GP Patient Survey results published in July 2025 showed people were satisfied with their experience at the practice.
The practice patient participation group (PPG) described how leaders were always willing to listen to patient concerns and ideas. The PPG told us they had helped during flu clinics and during discussions with the local commissioning board to increase the consulting room space.
We spoke with representatives from the residential homes that were provided with a GP service by the practice. Their overall feedback was positive, and they told us the practice worked with them to meet the needs of their residents.