St Thomas Road Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met people’s needs, and that staff treated people equally and without discrimination.

People were involved in decisions about their care. The service provided information people could understand. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through the services they provided. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Overall feedback provided by people using the service was positive. For example, results from the 2025 National GP Patient Survey showed that 95% of respondents felt that their needs were met during their last general practice appointment. This was above the local and national averages of 90%. Patients also reported being actively involved in decisions about their care and treatment, with 96% of respondents saying they were involved in decisions as much as they wanted to be. This was above the local and national averages of 91%.

Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local organisations, including their own primary care network to address any local health inequalities and improve outcomes.

Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Examples, of actions included access to longer or early morning appointments, and through the provision of interpretation services or translated materials.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.