- GP practice
Cockfosters Medical Centre
Assessment report published 2 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 21 April 2026 to 29 April 2026. Cockfosters Medical Centre is a GP practice and delivers practices to approximately under a contract held with NHS England. The National General Practice Profiles states that the majority demographic of patients at the practice are white 65%, followed by Asian 14%, other 10%, mixed 6% and black 5%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The higher the decile, the less deprived the practice population is relative to others. This assessment considered the demographics of the people using the practice, the context the practice was working within and how this impacted practice delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving practices. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people who took decisions in people’s best interests where they did not have capacity.
CARING: People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The practice provided information people could understand. People knew how to give feedback and were confident the practice took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The practice worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas.
People's experience of this service
People were generally positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with the practice. Results from the National GP patient survey published in July 2025 showed that 74% of respondents reported a positive overall experience of their GP practice compared to 75% nationally and 73% locally. Additionally, 74% of respondents reported a good overall experience of contacting this GP practice, compared to 70% nationally and 69% locally.
Since our assessment, new data from the National GP Patient Survey published July 2026, showed the practice continuing to receive mainly positive responses from patients about their experience at the practice, although there were some areas where patient responses showed a dip in patient satisfaction levels. 69% of respondents reported a positive overall experience of their GP practice compared to 77% nationally and 75% locally. Additionally, 71% of respondents reported a good overall experience of contacting this GP practice, compared to 73% both nationally and locally.
There was a patient participation group (PPG) who represented the views of people using the practice.