Woodhall Spa New Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

At our last assessment, we rated this key question as good. At this assessment, the rating has remained the same. The practice worked together and with external stakeholders to ensure continuity of care for people. The practice maintained an effective process for ensuring patients received appropriate review and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice ensured that people received appropriate care and treatment and provided a consistent approach to ensuring their needs were met. All staff had a good knowledge of the local community. Staff provided digital support to those who needed it, offering for patients to come in for additional online support to ensure they could access all aspects of healthcare. Carers were signposted to additional support locally and adjustments were made to ensure carers could access services at the practice.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. They provided immunisations in line with national guidance and made an effort to contact patients to ensure they could access the service.

The practice worked with other services to ensure continuity of care, including delegating tasks where appropriate. The practice regularly engaged with external partners to share information to ensure patients received a good quality of care. Patients were appropriately referred when needed and the practice evidenced they actioned tasks to ensure patients were safe.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Patients were reviewed and managed in accordance to medicines they were taking and annual health reviews were carried out.

Staff received appropriate training in relation to consent, including safeguarding and mental capacity act specific courses. The practice had access to a first contact physiotherapist who provided musculoskeletal injections and the practice evidenced they regularly checked the process surrounding consent and risks being discussed with patients. Clinical staff provided chaperoning during examinations if requested and received appropriate training for this.