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Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, were accompanied by a specialist advisor and used information from local Healthwatch to inform our inspection.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

One of the GPs was the designated safeguarding lead for the practice. Policies on protection of children and vulnerable adults were available. However the provider may wish to note that the policies needed to be updated especially as regards the contacts of the local safeguarding authorities. The practice maintained a ‘families of concern’ register which logged the various interactions with children considered at risk of abuse and neglect. There was evidence of discussion with the community safeguarding teams.

The practice submitted training records of staff who had undergone training in safeguarding of children. 44 of 51 staff had received training in safeguarding of children within the past 14 months. Staff we spoke with were aware of issues around safeguarding of children and vulnerable adults. However the provider may wish to note that though some staff we spoke with were aware of issues around the safeguarding of adults, there had been no formal course or sharing of information in this particular area.

The practice had a policy on whistleblowing which had been reviewed in April 2013. Staff we spoke with knew what action to take and whom to report their concerns, though they were not aware of the external organisations to contact if they felt their concerns were not being attended to or if the concerns related to senior members of the practice.