Haltwhistle Medical Group

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect. The provider recognised the challenges patients had in later life given the lack of a care home close by, and ensured patients could remain at home for as long as possible. In the 2026 National GP Patient Survey, 93% of patients who responded described the overall experience at the practice as good. This was above the national average of 77% and a local average of 80%.

The provider had arrangements to promote people’s privacy. There were private rooms available for patients to speak with reception staff if requested. This showed people felt listened to and felt they were treated with kindness. The PPG told us leaders listened to them, and the practice cared about the needs of the local community.

The provider worked to raise money for charity, and prior to our assessment had raised funds for a local cancer charity.

Staff were signposted to read compliments via TeamNet, which was accessible to all staff. Patients praised staff for being kind.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.