- Homecare service
Angel Care North Ltd
Assessment report published 10 November 2026
Contents
Ratings
Our view of the service
Date of Inspection: 16 to 29 October 2026. Angel Care North Ltd is a domiciliary care agency providing personal care to people in their own homes. The service supports older people, people living with dementia people with a learning disability, Autistic people, people with physical disabilities and people with mental health needs. At the time of our inspection 24 people were using the service. We completed this inspection as part of our routine programme and because of the length of time that has elapsed since the last full inspection was completed.
We inspected the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the staff were working consistently and effectively within these principles.
During this inspection we found a truly exceptional, deeply embedded culture of kindness, safety, professionalism and continuous improvement, which was consistently modelled by the management team; embraced by staff and experienced by people using the service.
People experienced exceptionally safe, compassionate and highly personalised care. Staff were consistently warm, respectful and attentive, and relatives described the home as a highly supportive, welcoming and responsive service. Staff knew people extremely well and used this knowledge to tailor care, support choices and promote independence. People felt valued and told us care was delivered in a calm and unhurried way that upheld their dignity. Professionals praised the strong relationships they observed between staff, people and families.
The provider demonstrated a strong and proactive approach to safety. There was an exceptionally well‑established learning culture, reflective supervision and robust systems for reviewing incidents. Safeguarding processes were effective and people told us they felt safe and well supported.
Assessments were detailed, regularly reviewed and informed by health and social care professionals’ partnership working. Staff involved people and relatives in assessments and reviews, understood people's health and communication needs and advocated for people when additional support was required. For example, staff supported 1 person to obtain a wheelchair so they could continue accessing their community. Staff implemented clinical advice proactively and demonstrated strong knowledge of people’s needs.
Governance arrangements and the management team ensured the oversight of quality, risk and improvement were effective. We identified some areas where records could be strengthened, including recording people’s consent and enhancing some risk assessments, which the managers immediately started to address. However, the wider evidence showed people were involved in decisions about their care and staff sought their consent in practice.
Staff were motivated, skilled and proud of the care they delivered. People and relatives felt confident in the management team’s commitment to continuous improvement.
People's experience of this service
People were very positive about the care and support they received. They described staff as reliable, knowledgeable, helpful and caring. One person described staff as “always cheery and friendly”, while another said staff were “super knowledgeable” about their health needs and the places they visited. People said staff generally arrived on time and kept them informed about delays. They felt comfortable raising concerns and confident staff would respond appropriately.
People received personalised care from staff who knew them well. Relatives particularly valued the continuity provided by small, consistent staff teams. They described strong, trusting relationships, with 1 relative saying their family member had a “fantastic relationship” with staff and saw them as friends. Another described having “complete trust” in the staff supporting their family member.
People were supported to maintain their independence, make choices and access their communities. Relatives told us support enabled people to exercise, take part in activities and do things that mattered to them. One relative said suggestions about activities that might benefit their family member were “always actioned.”
People were treated with kindness, dignity and respect. Staff understood people’s individual health and communication needs and advocated for them when circumstances changed. Staff supported people to enjoy a rich and meaningful day‑to‑day experiences, and enabled people to continue to engage in activities they enjoyed. This included helping a person obtain a wheelchair so they could continue accessing their community.