- GP practice
Island Medical Centre
Assessment report published 31 October 2025
Contents
Ratings
Our view of the service
Island Medical Centre is a GP practice serving approximately 16,000 patients under a contract with NHS England. The service is in the Isle of Dogs, East London. According to data published by the Office for Health Improvement and Disparities, the service’s population falls within an area with a deprivation score of 6 out of 10 (with 1 being the most deprived and 10 being the least deprived).This assessment was prompted by whistleblower concerns regarding an alleged cockroach infestation at the premises, which they claimed had not been addressed by the provider. The complaint was not upheld, as the provider submitted evidence demonstrating the actions taken to resolve the issue.We assessed 33 quality statements across the five key questions: Safe, Effective, Caring, Responsive, and Well-led. The assessment included a site visit on 25 July 2025.The service demonstrated efforts to ensure patients could access the care and treatment they needed in a timely manner. Continuity of care was maintained, including during transitions between services. Leaders showed a strong understanding of local population needs and the challenges facing the service. They also promoted staff wellbeing, and staff reported enjoying their roles and feeling well supported.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the national GP Patient Survey, showed people were satisfied with the services. There was an active patient participation group (PPG) who represented the views of people using the service. A representative from the PPG described how the provider made positive changes because of feedback, such as implementing a new telephone system to improve patient access and their experience of contacting the service.