- GP practice
Kippax Hall Surgery
Report from 26 March 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 29 May to 30 May 2025.
Kippax Hall Surgery is a GP practice located at 54 High Street, Kippax, Leeds, LS25 7AB. It delivers services to around 6,850 patients under a contract held with NHS West Yorkshire Integrated Care Board. The practice patient list has grown by around 500 patients over the previous 5 years. The National General Practice Profiles shows that the practice serves a population whose ethnicity is predominantly white (97%), with a slightly older age profile than the local area, with 20.8% of patients being older people compared to the local average of 17.9%. The patient population also shows some health differences compared to local averages. For example, 19.2% of the practice population are classed as obese compared to a local average of 11.7%, and 21.5% of the practice population have hypertension compared to a local average of 13.3%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The practice works closely with other partners and stakeholders such as their local primary care network (PCN) to deliver extended services. The service is delivered by 4 GP Partners, 2 practice nurses, 2 healthcare assistants, 1 practice manager, 1 assistant practice manager and a team of care coordinators/receptionists and administration staff. In addition, the practice hosts members of their local PCN pharmacy team and social prescribers. The practice was last inspected in July 2019 when it was rated as good overall, and in all key questions. Following this assessment the service remains rated as good.
The service had a positive learning culture and people could raise concerns about their care. People were protected and kept safe, and we saw that the provider understood and managed risks well. There were enough staff with the right skills, qualifications and experience to deliver services to patients. Managers made sure staff received training and regular appraisals to assess and maintain high-quality care. The provider managed medicines well and involved people in planning any changes to their care.
Patients were involved in assessments relating to their health needs, and we saw that assessments took account of people’s communication, personal and health requirements. Care was based on the latest evidence and good practice. The provider closely monitored patient outcomes, and had put in place measures to improve performance when this was required.
People were treated with kindness and compassion, and staff protected their privacy and dignity. They treated patients as individuals, and supported their preferences which meant patients had choice in their options for care and treatment. We saw that patient satisfaction with how they had been treated by staff at the practice was very high.
People were involved in decisions about their care. The practice staff provided information people could understand. People knew how to give feedback, and were confident the service took it seriously and acted on it. Feedback from patients showed high satisfaction with how they were able to access the service, and how their care was planned and built around them. People were involved in planning their care and understood their care options.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, and the practice helped staff develop in their roles. There was a culture of continuous improvement and innovation to drive forward patient outcomes.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed patients were highly satisfied with services. For example, 91% of patients who responded to the National GP Patient Survey described their overall experience of the GP practice as good compared to 74% local and national averages. In addition, 90% of patients who completed NHS Friends and Family Test feedback between May 2024 and May 2025 rated their experience of the practice as very good or good. We received 5 Give Feedback on Care responses from patients over the period of our assessment. These were all positive about their experience of being patients at the practice, including that the service was friendly, responsive, and supported their needs. There was an active patient participation group (PPG) which represented the views of people using the service. A representative from the PPG said the provider listened to their views and described how managers made positive changes because of feedback.