- GP practice
Ellergreen Medical Centre
Assessment report published 25 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 11 September 2026. Ellergreen Medical Centre is a GP practice and delivers a service to 13,200 patients under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 90% White, 4.0% Asian, 2.0% Mixed, 2.8% Black and 1.2% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any identified risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff worked with people close to the patient to make decisions in their best interests when they lacked capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
The service had a clear vision and strategy. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
Whilst we identified some governance and record keeping issues, including gaps in recruitment documentation and incident management processes, leaders took immediate action to address these concerns.
People's experience of this service
People were positive about the quality of care and treatment. Recent survey results, including the National GP Patient Survey and NHS Friends and Family Test, showed high satisfaction levels. The practice actively engaged patients through a virtual Patient Participation Group (PPG), using feedback to drive improvements, such as moving immunisation and vaccination clinics to the morning to increase uptake.